Our policy for accepting
deposits, cancellations and processing refunds
is as follows:
1/ After the hire has commenced then as per the
Terms and Conditions of Hire (the Rental
Agreement). The following also applies and is to
be read in conjunction with the Terms and
Conditions of Hire and is detailed fully below:
In the event that the hirer wishes to
terminate early. There is NO OBLIGATION to
provide a refund for the balance of the hire
period. However a refund may be provided in the
event of "extenuating circumstances or on
compassionate grounds":
2/ If a deposit (20 to 50 % ) has been taken, then the
following will apply:
(a) Cancellation within thirty (30) days of the
hire commencing, NO REFUND.
(b) Cancellation prior to thirty (30) days of the
hire commencing, FULL REFUND.
The only EXCEPTION is that within (a) a full or
partial refund may be granted solely at the
owner's discretion. BUT ONLY in the event of
"extenuating circumstances or on compassionate
grounds".
3/ Cancellation advice MUST be received by us in
writing (includes emails). A response WILL be
sent to you confirming cancellation of the hire
and where applicable details of any charges made
under this policy.
4/ In the event of a "No-Show" following a
confirmed booking being made, there will
be no refund of payments maid.
